Refund Policy
This Refund Policy defines the conditions under which refunds may be provided for services offered by CyberVista Company Limited, the process for requesting refunds, and our responsibilities in such cases. By subscribing to our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Scope of the Policy
This policy applies to all services provided directly by CyberVista Company Limited, specifically:
- Virtual Private Servers (VPS)
- Dedicated Server Hosting
This Refund Policy does not apply to:
- Any services not directly provided by CyberVista Company Limited.
- Third-party services or websites linked to by CyberVista Company Limited.
General Guidelines
We are committed to delivering high-quality services. However, in certain cases where a client is dissatisfied, we will consider refund requests under the following conditions:
Refund Request Timeframe:
- For VPS services: Refund requests must be made within 7 days of service activation.
- For Dedicated Servers: Refund requests must be made within 7 days of payment.
Required Documentation:
All refund requests must be sent via email to [email protected], including:
- Service ID or account details.
- A detailed description of the issue.
- Supporting documents or screenshots (if applicable).
Resolution Before Refund:
Before initiating a refund, we request that you allow us to address and resolve your concerns. Refunds will only be considered if all resolution efforts fail.
Refund Policy for VPS Services
Full Refund:
- If the VPS service has not been activated or cannot be activated due to an error on our part.
Partial Refund:
- If the service experiences performance issues that cannot be resolved within 48 hours of notification.
- The refund will be calculated based on the unused portion of the service.
No Refund:
- If the VPS has been active for more than 7 days or used beyond basic thresholds.
- If performance issues arise due to client-side misconfigurations or third-party software.
Refund Policy for Dedicated Servers
Full Refund:
- If the server setup and activation have not been initiated after payment.
Partial Refund:
- If unresolved technical issues are identified within 30 days of activation due to our fault.
- Refunds will be calculated based on unused time or resources.
No Refund:
- If the server has been in operation for more than 30 days.
- If the server is used in violation of our terms of service.
- If technical issues are caused by third-party software or client modifications.
Conditions for Refund Eligibility
Client Responsibilities:
- Refunds are only considered if the client provides complete and accurate information required for issue resolution.
- Delays or failures caused by incomplete or incorrect client information do not qualify for refunds.
Non-Refundable Fees:
- Fees for setup or installation services are non-refundable.
- Transaction fees charged by third-party payment processors are also non-refundable.
Resolution First Approach:
- If a replacement service or solution is provided and accepted, no refund will be granted.
Processing of Refunds
Timeframe:
- Approved refund requests will be processed within 7 business days from the date of approval.
Refund Method:
- Refunds will be issued through the original payment method (e.g., credit card, bank transfer).
Notification:
- Clients will be notified via email once the refund has been processed.
Changes to the Policy
CyberVista Company Limited reserves the right to modify this Refund Policy at any time without prior notice. Clients are encouraged to review the policy periodically to stay informed of any changes. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
For questions or concerns about this Refund Policy, please contact us at [email protected].
Company Information:
- Company Name: CyberVista CO.,LTD
- Address: My Dinh 1, Nam Tu Liem, HN
- Contact Email: [email protected]